Privacy Policy

Privacy Policy (GDPR – EU/UK)

Spectra-Glaze Services (“we,” “us,” or “our”) operates the website at www.spectraglazeservices.co.uk (the “Website”). We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the UK GDPR.

This Privacy Policy explains how we collect, use, store, and protect your personal data, and your rights under data protection law.

1. Data Controller

For the purposes of the GDPR, the data controller is:

Spectra-Glaze Services
Registered address: Greybury House, Lingfield Road, Edenbridge, Kent, TN8 5DR
Email: sales@spectraglaze.co.uk

2. Personal Data We Collect

We may collect and process the following personal data:

a. Information You Provide to Us

• Name
• Email address
• Phone number
• Company name
• Message content (e.g., contact forms or inquiries)

b. Information Collected Automatically

• IP address
• Browser type and version
• Device and operating system
• Pages visited, time spent, and referring URLs

3. Lawful Bases for Processing

Under GDPR, we only process personal data where we have a lawful basis to do so:

Purpose                                                Lawful Basis

Responding to inquiries                      Legitimate interests

Providing services                                Performance of a contract

Website analytics                                 Legitimate interests / Consent

Marketing communications               Consent

 Legal compliance                                Legal obligation

Where consent is required, you may withdraw it at any time.

4. How We Use Your Personal Data

We use your personal data to:

• Provide and operate our Website
• Respond to communications and inquiries
• Improve our services and Website performance
• Send marketing communications (where consent has been given)
• Ensure Website security and prevent fraud
• Comply with legal and regulatory obligations

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyse Website usage.

Where required by law, we obtain your explicit consentbefore placing non-essential cookies (e.g., analytics or marketing cookies).

You can manage or withdraw your cookie consent at any time via:

• Our cookie banner, or
• Your browser settings

6. Data Sharing and Processors

We do not sell your personal data.

We may share your data with trusted third-party data processors, such as:

• Website hosting providers
• Analytics providers
• Email and CRM platforms

All processors are contractually bound to:

• Process data only on our instructions
• Implement appropriate security measures
• Comply with GDPR requirements

7. International Data Transfers

If your personal data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• UK International Data Transfer Agreement (IDTA)
• EU Standard Contractual Clauses (SCCs)
• Transfers to countries with adequacy decisions

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

9. Your Data Protection Rights (EU/UK)

You have the following rights under GDPR:

• Right of access – request a copy of your personal data
• Right to rectification – correct inaccurate or incomplete data
• Right to erasure – request deletion of your data (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing based on legitimate interests or direct marketing
• Right to withdraw consent at any time

To exercise your rights, contact us at: [privacy email]

10. Complaints

If you are located in:

• EU: You may lodge a complaint with your local supervisory authority
• UK: You may complain to the Information Commissioner’s Office (ICO)

We encourage you to contact us first so we can address your concerns.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

Despite our efforts, no online transmission is completely secure.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

13. Children’s Data

Our Website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact Information

If you have any questions about this Privacy Policy or our data practices, contact us at:

Spectra-Glaze Services
Email: sales@spectraglaze.co.uk
Address: Greybury House, 11 Lingfield Road, Edenbridge, Kent, TN8 5DR